Política de frete

4. Shipping policy

PatineteX
Operated by GUSTAVO8 LLC
10230 SW 102ND TER
Miami, FL 33176
United States
EIN: 87-1238590
Email: support@patinetex.es

1. Shipping overview

PatineteX sells products to customers in the United States, Canada, and Spain.

Products purchased through www.patinetex.es are shipped directly from China through third party suppliers.

2. Order processing

Orders are normally processed within 1 to 3 business days.

Processing time begins after the order has been successfully placed and payment has been authorized.

Business days do not include Saturdays, Sundays, or applicable public holidays.

3. Delivery time

Estimated delivery is 8 to 16 business days after shipment.

The delivery estimate begins after the order has completed processing and has been shipped.

Delivery times are estimates rather than guaranteed delivery dates.

Actual delivery may take longer due to customs procedures, carrier delays, weather, public holidays, incorrect or incomplete delivery information, transportation disruptions, or other circumstances outside PatineteX's reasonable control.

4. Tracking

Where tracking information is available, it will be provided to the customer by email or through the applicable order tracking system.

Tracking information may not become active immediately after shipment. Updates may also be delayed while a package is being transferred between carriers or processed by customs.

5. Separate packages

Products from the same order may be shipped separately.

Customers may therefore receive multiple packages and tracking numbers for a single order.

Separate deliveries do not necessarily indicate that an item is missing.

6. Customs, duties, and import charges

Because products are shipped from China, shipments may be subject to customs procedures, import duties, taxes, brokerage charges, or other charges imposed by the destination country or its authorities.

All applicable customs duties, import taxes, brokerage charges, and other import related charges are the responsibility of the customer.

PatineteX does not control the amount or timing of charges imposed by customs authorities, tax authorities, carriers, or customs brokers.

7. Delivery address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an address is incorrect or incomplete, delivery may be delayed or may fail.

Customers should contact support@patinetex.es as soon as possible if an order requires an address correction.

8. Delayed or undelivered orders

If an order has not been delivered after the maximum stated delivery period, the customer should contact support@patinetex.es.

PatineteX may investigate the shipment and determine whether a refund or other resolution is available under the Return and Refund Policy.

Nothing in this policy limits mandatory consumer rights applicable to delayed or non delivered orders.

9. Delivery issues

If a customer receives a damaged item, incorrect item, or otherwise experiences a delivery related problem, the customer should contact support@patinetex.es with the order information and relevant details.

Photographs may be requested where appropriate.